As of March 2017, HDI’s RMA form has been updated to obtain HDI serial numbers (gauge head and pressure transducer) and return shipping address per our ISO Quality Management System procedures to improve shipping and invoicing efficiency.
As per our ISO Quality Management System procedures for equipment traceability and in-house verification, HDI serial numbers needs to be included on all RMA forms for all HDI 2000B/P pressure gauge systems. For example:
1, HDI 2000B Standard Pressure Gauge System: 12345 H/T or 12345 H/ 23456 T (H stands for Gauge Head and T for Pressure Transducer)
2, HDI 2000B Master/Slave Combination Pressure Gauge System: 12345 H/S/T or 12345 M/34567 S/ 23456 T (M stands for Gauge Head, S stands for Slave Gauge Head and T for Pressure Transducer)
IMPORTANT NOTE: If there are any fields other than HDI serial numbers, which are unknown while filling in the online form, please enter “N/A” which refers to Not Applicable. Once the RMA form is filled out, an email with RMA# will be sent to the email address entered on the online form.