As per our ISO Quality Management System procedures for equipment traceability and in-house verification, HDI serial numbers are required on all RMA forms for all HDI 2000B/P pressure gauge systems. For example:
1, HDI 2000B Standard Pressure Gauge System: 12345 H/T or 12345 H/ 23456 T (H stands for Gauge Head and T for Pressure Transducer)
2, HDI 2000B Master/Slave Combination Pressure Gauge System: 12345 H/S/T or 12345 M/34567 S/ 23456 T (M stands for Gauge Head, S stands for Slave Gauge Head and T for Pressure Transducer)
IMPORTANT NOTE: If there are any fields other than HDI serial numbers, which are unknown while filling in the online form, please enter “N/A” which refers to Not Applicable. Once the RMA form is filled out, an email with RMA# will be sent to the email address entered on the online form.
Please place a copy of your RMA along with your equipment. We recommend writing your RMA number on your return box to decrease repair and processing time.