HOUSTON DIGITAL INSTRUMENTS – TECH SUPPORT AND REPAIRS

  • As of March 2017, HDI’s RMA form has been updated to obtain HDI serial numbers (gauge head and pressure transducer) and return shipping address per our ISO Quality Management System procedures to improve shipping and invoicing efficiency.

    As per our ISO Quality Management System procedures for equipment traceability and in-house verification, HDI serial numbers needs to be included on all RMA forms for all HDI 2000B/P pressure gauge systems. For example:

    1, HDI 2000B Standard Pressure Gauge System: 12345 H/T or 12345 H/ 23456 T (H stands for Gauge Head and T for Pressure Transducer)

    2, HDI 2000B Master/Slave Combination Pressure Gauge System: 12345 H/S/T or 12345 M/34567 S/ 23456 T (M stands for Gauge Head, S stands for Slave Gauge Head and T for Pressure Transducer)

    IMPORTANT NOTE: If there are any fields other than HDI serial numbers, which are unknown while filling in the online form, please enter “N/A” which refers to Not Applicable. Once the RMA form is filled out, an email with RMA# will be sent to the email address entered on the online form.

  • EXAMPLE: HDI 2000B Standard Pressure Gauge System: 12345 H/T or 12345 H/ 23456 T (H stands for Gauge Head and T for Pressure Transducer)---- HDI 2000B Master/Slave Combination Pressure Gauge System: 12345 H/S/T or 12345 M/34567 S/ 23456 T (M stands for Gauge Head, S stands for Slave Gauge Head and T for Pressure Transducer)

  • Inspection Fee
    HDI’s standard inspection fee is $150.00 per gauge. All other additional repair costs will be included in the final quote after receiving and inspecting the gauge here at HDI Houston.

  • Warranty
    Each product or part returned to HDI which is under warranty (less than 1 year from original order date of delivery) will be inspected, repaired and shipped back to the customer at HDI’s return freight forwarding expense.

    HDI Service Department

    Joe Colotta
    Operations Manager

    Joseph Ebenezer
    Service Manager


CONTACT

7240 Brittmoore Rd., Suite # 119,
Houston, TX 77041
info@hdigauges.com

 

P: 713-688-8555
After Hours Telephone: 713-819-6103
Joe Colotta: 713-819-6103
Chris Colotta: 832-458-9346
Joseph Ebenezer: 713-446-2212
F: 713-688-2228

 

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